FAQs

To book your event, simply select your desired experience, theme, and number of guests through our inquiry form. Be sure to include your event date, location, and any additional details or add-ons you’d like.

Once we receive your request, we’ll send you a customized quote. After reviewing and approving the quote, you’ll have 48 hours to sign the contract and submit your deposit to secure your date.

We recommend booking several weeks in advance to ensure availability.

Your event is officially confirmed once the contract is signed and a 50% deposit is received. The remaining balance is due one week prior to your event date.

Some events may require additional fees, including:

• Security Deposit: $200 (refunded the Monday following your event, provided all items are returned undamaged).

• Travel Fee: $110 for events within New York City. Events outside the city are subject to a distance-based travel fee.

• Additional Setup Fees: May apply for stairs, long walking distances (over 100 feet), lack of building lobby access, or similar conditions.

• Rush Pickup Fee: Applies to events booked less than five days in advance requiring same-day pickup.

Yes. We offer custom themes and styling options. Custom designs are available for an additional fee based on the scope of your request.

Yes, our picnic setups can be hosted at public parks. Please note that clients are responsible for securing any required permits, as we do not handle permit processing.

We proudly service all five boroughs of New York City. We are based in Downtown Manhattan and may accommodate surrounding areas upon request.

Space requirements vary depending on the experience and number of guests. Once you submit your inquiry, we’ll help determine the appropriate layout and space needed for your event.

The setup area must be cleared of furniture prior to our arrival. All furniture must be moved by the client before setup begins.

Setup is typically completed the morning of your event. Pickup is usually scheduled for the following day after noon unless otherwise arranged.

All fabrics are professionally cleaned after each event. Hard surfaces and decorative items are carefully cleaned and sanitized to ensure every setup meets our quality standards.

Setup usually takes between 1 to 2.5 hours, depending on the event size. Pickup generally takes between 45 minutes to 1.5 hours.

If you cancel within two weeks of your event, a $200 fee will be deducted from your deposit.
If you cancel one day prior to your event, the remaining balance may be applied as credit toward a future event within one year of the original date.

Yes, events may be rescheduled based on availability. We require at least 24 hours’ notice prior to your scheduled delivery to request a reschedule.